We're here to help!
The whole aim of MyJobsAtHome is to be helpful. Whether you’re looking for help at home or want to provide that help, we’re here to make things easier for you. To do that we’ve tried to make our site as easy to use as possible but we understand you still may have some questions so we’ve compiled the following FAQ’s. If you have a question that isn’t answered below please don’t hesitate to Contact Us and one of our support team will be happy to assist!
What is a Jobber?
We call people who provide help Jobbers, as we just think it’s much friendlier and more informal than saying service provider. We also feel it encompasses all kinds of helpful people from the professional tradesmen to those who do occasional odd jobs and everyone in between!
How does MyJobsAtHome work?
MyJobsAtHome has been designed to make it easy for people who need help with their jobs in or around the home to contact people who have the skills and expertise to assist them, and vice versa. There are a few ways the site helps people to make these connections:
- Post a job: If you need help you can choose to post your job so that Jobbers (the people who provide help) can contact you directly. Posting a job is completely free and easy to do. Simply fill out an online form telling us what you need doing and when. The more detail you provide the better.
- Jobbers can either provide a quote or apply for your job: A Jobber has the ability to send you a quote or get in touch with you directly so you can exchange contact details. You can then choose to 'Accept' or 'Reject' their application or quote.
- Search from a list of Jobbers: MyJobsAtHome provides a directory of service providers so you can search for and contact the right person to help you with your job. The profile information provided plus the previous customer reviews and recommendations will help you choose.
- Advertise your Services: If you’re a service provider MyJobsAtHome gives you the facility to advertise your skills and services in our directory listings by creating a Jobber profile. As a Jobber you could be contacted by people using the site who are looking for help as well as by people searching for your skills on Google.
- Apply for Jobs: Jobbers also have the ability to actively seek work by searching through the list of posted jobs. New jobs are posted all the time and you can either ‘Apply’ or ‘Quote’ for them depending on which option was selected when the job was posted. You can also use the search facility to help you find jobs in your area.
How do I post a job?
Posting a job is completely FREE. All you need to do is create a user account and fill out an online form, telling us about the job you need doing. There are various links and buttons on the site that take you to the job posting screen, most notably the orange ‘Post Job’ button which is found in the top menu bar.
Once you've accessed the job posting screen you’ll need to fill out the form telling us about your job:
Title: Give your job a descriptive title as this is what will appear on the Job listings page.
Description: Provide as much detail as possible in the description but please don’t include contact details here as these were taken when you created your user account.
Time: Tell us roughly when you need the job to be done. If it’s as soon as possible just put today’s date.
Apply/Quote: Choose whether you want to be sent a quote for your job or simply want an interested Jobber to get in contact with you, the choice is yours.
Category: Select the category you want your Job to appear in. This is how people will search for your Job and will control where your Job is listed. If you can’t find a suitable category please Contact Us
Hit the 'Post Job' button to post your Job.
You need to have a user account to post a job so at this point, if you’re not already signed in or don’t yet have a user account, you’ll see a second form below. If you’re already a user you will simply need to pop in your email address and password, if you’re not a user you simply need to give us a few basic details in order to create your user account.
How do I view my job?
You need to be logged in to view your jobs. You'll then need to click on the 'My Jobs' link in the top menu bar which will take you to the 'Manage Jobs' screen.
From the 'Manage Jobs' screen you can view the status and type of your job and see how many views your job has had. You can also mark your job as 'Done' from here and add new jobs – feel free to post as many as you need!
How can I delete my job?
You need to be logged in to delete your jobs. You'll then need to click on the 'My Jobs' link in the top menu bar which will take you into the 'Manage Jobs' screen.
Click on the 'Job Done' icon on the right hand side of the job. Your job will still appear in the job listing but it will say 'Job Done' and no one else will be able to apply for it.
How do I edit my job?
Unfortunately there's no way of editing a job once it's been posted. This is to prevent any confusion for Jobbers who may have already applied or quoted for the job. Instead you'll have to mark the Job as 'Done' and post a new one.
I’ve posted a job, how will a Jobber get in touch with me?
When a Jobber views your job they'll either be able to 'Apply' or 'Quote' for it depending on which of these options you selected when you first posted the job.
A message will be sent to you from the Jobber if they choose to 'Apply' or 'Quote' for your job which you can then view by clicking on the 'My Mail' link in the top menu bar. You’ll need to be logged in to do this.
You can either send a reply back to the Jobber or choose to 'Accept' or 'Reject' their application or quote.
If you choose to 'Accept' your Job will be marked as 'Job Done' on the job listings pages so no one else will be able to apply for it.
A Jobber has applied for my job, what do I do next?
Applying for your job means a Jobber would have sent you a message either applying or quoting for your job.
You can choose whether you write a reply back to the Jobber, send your contact details, or 'Accept' or 'Reject' their application or quote.
When you 'Accept' a Jobber you can choose whether to send the Jobber a message or your contact details. Your job will then be marked as 'Job Done' on the job listings pages.
What do I do once my job has been done?
When you choose 'Accept' to a Jobber's application your job will be marked as 'Job Done' on the job listing pages so no one else can apply for it.
If you arrange to get your job done without clicking on the 'Accept' button (for example, you may choose to send the Jobber a message and make arrangements to get the job done that way) you can mark the job as done by clicking on the 'My Jobs' link in the top menu bar which will take you to the 'Manage Jobs' page. From here you can click on the 'Job Done' icon to the right of the job.
How do I search for a job?
There are a couple of ways to search for a Job. Firstly, you can click on the 'Latest Jobs' link from the top menu bar which will bring up a full list of jobs. Use can then use the menu options on the left hand side to refine your job search by skill category or location.
There is also a search facility which can be accessed by clicking on the 'Search' link in the top menu bar. From the search page you can add the type of job you're looking for and your location into the text boxes and then click 'Search' to pull up a list of relevant jobs.
To view the full details of a job, simply click on it from the job list or search results.
From the job details page there will be an option to either 'Apply' or 'Quote' for the job, depending on what the employer selected when they posted the job.
How do I apply for a job?
To apply for a job you need to have a user account and be logged in.
You can view the latest jobs list by clicking on the 'Latest Jobs' link in the top menu bar. Click on any job that takes your interest so that you can view the full details. From this details screen you’ll then be able to either 'Apply' or 'Quote' for the job depending on what option the employer selected when they originally posted the job
To apply for a job click on the 'Apply' button, this will send a message to the employer. You can choose whether to compose and send your own message or use the automated response.
To quote for a job click on the 'Quote' button, this will also send a message to the employer and again you can send your own message or use the automated response. You also have the option of choosing whether to provide an instant quote or wait to assess the job first.
Once the employer receives your message they'll be able to choose whether to 'Accept' or 'Reject' your application or quote.
A count in the bottom left corner of the job details will tell you how many other Jobbers have already applied/quoted for the job.
If you want to apply for a job that was posted less than 7 days ago you will need to upgrade your account to one of our 3 featured memberships; Bronze, Silver or Gold. There is a small monthly charge associated with each of these memberships but they're all free for the first 30 days. Unlike many other sites we do not take any extra lead or bidding fees from you and you can apply for as many jobs as you like. The other benefit of paying for a featured membership package is that your Jobber profile will appear at the top of the directory listings helping you find even more work!
How do I set up a user account?
You will need to have a user account if you want to post a job or become a Jobber. Don't be put off by this as it's a very simple process!
Click on the 'Join' link, which can be found in the top menu bar. Fill out the online form with a few basic details; your name, email address and a password. Agree to our terms and conditions and confirm you're over 16 then hit the 'Join' button.
An email will be sent to the address you gave us on the form so we can validate who you are and be sure you're a real person and not a robot! Click on the link found in the email to activate your user account. If the web page doesn’t load you can copy and paste the link into your web browser.
Once you've activated your user account you'll be taken to your 'My Profile' page. If you want to set up a Jobber profile and promote your skills and services, this is the place you'll do it. There are sections on the 'My Profile' page to add your profile description, skills, work experience, languages and photos.
If you want to view or amend your account settings you can do so by clicking on the 'My Account' link on the top menu bar.
Why haven't I received my activation email?
It might be that the email has been put in your junk email folders so please check there first. Our email address – DoNotReply@MyJobsAtHome.com – may have been blocked by your junk mail filters. To ensure you receive all future notifications from us about your account you need to allow/authorise this email address through your email client.
We will only ever send through important account notifications from this address so don't worry about us spamming you, that's something we'll never do.
What's the difference between 'My Account' and 'My Profile'?
Everybody who uses MyJobsAtHome will have a user account and a profile.
Your high level account details can be viewed by clicking on the 'My Account' link in the top menu bar. This is where you can amend your name, address, password and what membership package you're on (FREE, Bronze, Silver or Gold)
Your profile details can be viewed by clicking on the 'My Profile' link in the top menu bar. This is where you can see how many active jobs you have, whether you have any mail, and what your current membership level is. If you want to advertise your skills and services on MyJobsAtHome this is also where you will set up your Jobber profile by adding a profile description and selecting your skills.
How can I edit my user account?
You can edit your user account when you're logged in by clicking on the 'My Account' link in the top menu bar.
You can edit your name, address, password and website address by hitting the 'Edit' button to the right of the data you want to amend, changing the information and then hitting the 'Save' button. You can also change your level of Featured Membership from this page.
How can I change my level of featured membership?
Although MyJobsAtHome is a free site you may decide you want to further promote your Jobber profile and apply for all the latest posted jobs by upgrading to one of our featured membership packages. There are 3 packages to choose from; Bronze, Silver and Gold. There is a small monthly fee associated with each package but as a gesture of goodwill they're all free for the first 30 days!
You can easily upgrade your membership by clicking on the 'My Account' link in the top menu bar.
If you're currently on a free membership and want to upgrade you simply need to select one of the featured membership packages from the list and hit the 'Upgrade' button. You will then be directed to our secure payment area to set up your monthly payments which are all controlled via PayPal.
If you’re already paying for a featured membership but want to change your level of membership you'll first need to cancel your current membership by hitting the 'Cancel Membership' button. This will put you back onto a free profile and you can follow the instructions above to upgrade.
How can I cancel my featured membership?
When logged in click on the 'My Account' link in the top menu bar. Under the 'Membership' section hit the 'Cancel Membership' button. This will redirect you to our secure payment page where you can choose to cancel your monthly payments. Your Jobber profile will still appear in the directory listings but will now be a free, standard profile.
How do I become a Jobber?
The first thing you'll need to do is set up a user account, which you can do by clicking on the 'Join' link in the top menu bar.
Once you've created a user account you'll automatically be directed to the 'My Profile' page. You can choose to set up your Jobber profile at this time or come back and fill out your profile later by clicking on the 'My Profile' link in the top menu bar.
If you've yet to create a Jobber profile you will see an orange 'Create Profile' button on the right hand side. If you click this you'll be taken to the Edit Profile screen. From here you can fill out all your profile information in the relevant sections - this is the time to really sell yourself to prospective customers! In order for your profile to appear in the listings we require, at the very least, a profile title, description and one skill.
The skills are especially important as they control where in the directory listings your Jobber profile will appear. You can select up to 10 different skills and your Jobber profile will automatically appear in the relevant directory listing of each of the skills you select, giving you as much advertising exposure as possible! For example, if you select the cleaning, ironing and dog walking skills your profile will appear in all 3 of these directory listings.
You're also able to add photos to your profile up to a maximum of 10. These are only compulsory when you’re paying for a featured profile, however, data shows that you’ll get around 80% more views by having at least one image on your profile as it makes it look so much more appealing, so it's strongly recommended.
How can I edit my Jobber profile?
You'll need to be logged in to edit your Jobber profile. Click on the 'My Profile' link in the top menu bar and then click on the 'Edit Profile' link which can be found on the left hand side under 'Useful Links'. This will take you to the 'Edit Profile' screen where you can amend all your details. Once you’ve finished simply hit the 'Save Profile' button.
How do I find a Jobber to help me?
To find a Jobber simply click on the 'Jobbers' link from the top menu bar, this will bring up our full list of Jobbers. You can then use the menu options on the left hand side to search for Jobbers in a particular skill category.
To view a Jobber profile, simply click on their profile from the Jobber list. If you want to contact a Jobber you'll need to have a user account and be logged in. You then have 2 ways of contacting them. Either hit the 'Email' button to send them a message through the MyJobsAtHome in built messaging system or contact them directly using their contact details which are displayed on the top right hand side of their profile.
How do I view my messages?
MyJobsAtHome has an inbuilt messaging system which is used when you hit the 'Email' button on a Jobbers profile and when you choose to 'Apply' and 'Quote' for jobs.
To view your messages you'll need to be logged in, you then need to click on the 'My Mail' link from the top menu bar. This will take you to the 'My Mail' screen where you can view the status of your message, whether it's read or unread, whether a Job you've posted has been applied or quoted for and whether you application or quote for a job has been accepted or rejected.
To open and view a message, simply click on it from the list. You'll be able to see your full conversation, with the most recent message appearing at the bottom of the screen, a bit like text messages are displayed on a mobile phone.
How do I change my email address?
Your email address is your login name and for that reason it can't be changed from the 'My Account' screen like your other high level account information. If you need to change it please send an email to our support department at firstname.lastname@example.org and we'll make the change for you.
How can I write a review for a Jobber?
Once a Jobber has completed a job for you successfully it's a really great idea to write them a review and let others know about your experience.
To write a review you'll need to go to the Jobber's profile. From there you will see an 'Add Review' button, which will take you to the review screen. From here you can rate the Jobber on various aspects of their service, from punctuality through to quality of service and also write a review telling others how you found their standard of work. Once you're finished you simply need to hit the 'Save Review' button.
How do I get in Contact with you?
Contact Us by email by clicking the following link: Contact Us
MyJobsAtHome.com is owned, operated and managed by NeighbourForce Ltd, Registered in England and Wales No. 07445704:
Please send any correspondence to
1 Kilkie Street